Privacy Policy

(For Personal Care Products for Men | India Operations)

1. INTRODUCTION

Welcome to Unbound Lifestyle (“Company”, “we”, “our”, “us”).

Unbound Lifestyle operates an e-commerce platform offering men’s personal care and grooming products through its website (“Platform”).

This Privacy Policy explains:

  • What information we collect
  • How we use it
  • How we share it
  • Your rights and choices
  • How we protect your data

By accessing or using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform.

2. SCOPE & APPLICABILITY

This Privacy Policy applies to:

  • Visitors browsing our website
  • Customers placing orders
  • Users registering accounts
  • Individuals interacting with our ads, emails, or customer support

This Policy applies only to information collected online through our Platform and related digital services.

3. INFORMATION WE COLLECT

We collect information in the following ways:

A. Information You Provide Directly

When you:

  • Create an account
  • Place an order
  • Subscribe to newsletters
  • Participate in contests or surveys
  • Contact customer support

We may collect:

  • Full name
  • Email address
  • Phone number
  • Shipping & billing address
  • Gender (if voluntarily provided)
  • Date of birth (optional)
  • Order details
  • Payment details (processed securely via third-party gateways)
  • Reviews and feedback
  • B. Automatically Collected Information

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Device information (mobile/desktop, OS)
  • Pages visited
  • Time spent on site
  • Click behavior
  • Referral sources
  • Location (city/state level)
C. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Remember login sessions
  • Analyze traffic
  • Personalize product recommendations
  • Run advertising campaigns

You can disable cookies via your browser settings, but some features may not function properly.

4. HOW WE USE YOUR INFORMATION

We use your information to:

Order & Account Management
  • Process and deliver orders
  • Confirm transactions
  • Provide customer support
  • Manage returns and refunds
Marketing & Communication
  • Send order updates
  • Share promotional offers
  • Provide personalized product recommendations
  • Conduct surveys

You may unsubscribe from promotional emails anytime.

Business & Platform Improvement
  • Analyze user behavior
  • Improve user experience
  • Prevent fraud
  • Maintain platform security
  • Optimize marketing campaigns
Legal & Compliance
  • Comply with Indian laws
  • Prevent misuse
  • Enforce our Terms & Conditions
  • 5. LEGAL BASIS FOR PROCESSING (India Compliance)

We process your data based on:

  • Your consent
  • Performance of a contract (order fulfillment)
  • Legitimate business interests
  • Legal obligations under applicable Indian laws

5. PAYMENT INFORMATION

We do not store your full debit/credit card details.

Payments are processed securely through PCI-DSS compliant third-party payment gateways.

Payment providers may collect:

  • Card number
  • Expiry date
  • CVV
  • UPI or wallet information

Unbound Lifestyle does not directly store sensitive card data.

6. SHARING OF INFORMATION

We do not sell or rent your Personal Information.

We may share information with:

Service Providers
  • Logistics & courier partners
  • Payment gateways
  • Cloud hosting providers
  • CRM and email marketing platforms
  • Advertising & analytics providers
Legal Authorities

If required by law, court order, or government request.

Business Transfers

In case of merger, acquisition, restructuring, or sale.

All partners are required to maintain confidentiality and security standards.

7. DATA RETENTION

We retain your data:

  • As long as your account remains active
  • As required for legal or tax compliance
  • For legitimate business purposes

After this, data is securely deleted or anonymized.

8. DATA SECURITY

We implement:

  • SSL encryption
  • Secure servers
  • Restricted access controls
  • Firewall protection
  • Regular security monitoring

However, no online transmission is 100% secure. Users are responsible for safeguarding their login credentials.

9. YOUR RIGHTS

You have the right to:

  • Access your data
  • Update or correct information
  • Request deletion
  • Withdraw marketing consent
  • Raise complaints

To exercise your rights, contact us at:
📧 hi@unbound-lifestyle.com

10. CHILDREN’S PRIVACY

Our Platform is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors. If discovered, such data will be deleted.

11. THIRD-PARTY LINKS

Our website may contain links to external websites (Instagram, Facebook, YouTube, etc.).

We are not responsible for their privacy practices. Please review their policies separately.

12. THIRD-PARTY ANALYTICS & ADVERTISING

We may use tools such as:

  • Google Analytics
  • Meta (Facebook & Instagram) Ads
  • Google Ads & Remarketing

These tools may use cookies and tracking technologies to show relevant ads.

You may opt-out via browser settings or Google Ad Settings.

13. CALL RECORDING

Customer support calls may be recorded for:

  • Quality assurance
  • Training
  • Dispute resolution

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Updates will be posted on this page with a revised effective date.

Continued use of the Platform means acceptance of updated terms.

15. INTERNATIONAL USERS

Our services are primarily intended for customers in India. If accessed from outside India, you consent to processing and storage of data in India.

16. UNBOUND OFFICER (As per Indian IT Act, 2000)

In accordance with applicable Indian laws, you may contact our Grievance Officer:

Name: Unbound Lifestyle
Company: Unbound Lifestyle Private Limited
Email: hi@unbound-lifestyle.com
Address: Cabin 1008, 10th Floor, Ofis Square, Block 2, Vatika Business Park, Sector 49, Sohna Road, Gurugram, Haryana 122018